Honda Professionals

Honda
 
Frequently Asked Questions (FAQ)
Enrolling in the Program
How do I enroll my dealership in the program?
How do I enroll my dealership in the program?
Click: "Enroll" at the top menu. Fill out and submit the online form. Once it is received, you will be contacted to confirm enrollment. All dealer service and parts employees with eligible job codes are automatically enrolled. No additional forms are needed.
What is the enrollment fee for the Professionals Program?
What is the enrollment fee for the Professionals Program?
The dealership pays a monthly fee of $62.50 with separate charges for most awards.
How do I enroll a new employee in the program?
How do I enroll a new employee in the program?
Once a dealer is enrolled, all service and parts employees with eligible job codes are automatically enrolled. To qualify for the program, each eligible participant must be "active" in the American Honda database.
Awards
How can I look up the current training and tenure status of my Fixed Operations Staff?
How can I look up the current training and tenure status of my Fixed Operations Staff?
     a. Log into iN
     b. Click on "ONLINE UNIVERSITY"
     c. Towards the middle bottom, click on the "The Professionals Recognition Status Report" link
How do I find out what the program criteria is for my job code?
How do I find out what the program criteria is for my job code?
You can access the criteria by clicking the "Awards" top menu and the "Details" submenu.
When will I receive my award for monthly awards earned?
When will I receive my award for monthly awards earned?
You should receive your monthly award about 3-4 weeks after the month your award was earned. Example: If you earn an award any time in January, you should receive your award by the 3rd or 4th week of February.
Who is eligible for Self-Study Certification awards?
Who is eligible for Self-Study Certification awards?
The purpose of the self-study award is to recognize an employee who completes 100% of their self-study job requirements for the first time.
It is not a repetitive award. Once an employee receives this recognition level, they are encouraged to complete any additional training in order to earn their job certification award.
Why is tenure based on the DPTS Entry Date?
Why is tenure based on the DPTS Entry Date?
The DPTS entry date provides a consistent date for each employee. It is the date an employee was entered into the American Honda database and given a unique DPTS number and their first job code assignment.
What if I have a parts or service employee who doesn't meet the exact requirements for an award level, but I would like them to receive an award anyway. How can I make arrangements for this?
What if I have a parts or service employee who doesn't meet the exact requirements for an award level, but I would like them to receive an award anyway. How can I make arrangements for this?
Example: I have an employee who earned 35 years of tenure before the program offered tenure awards. Can I make arrangements to have an award sent anyway?
We are happy to accommodate the dealer's request. The dealer can contact us and authorize us to ship and bill for the award. The Parts or Service Manager should send an e-mail to "professionals@ahm.honda.com" with the following information:
     a. Dealership Name
     b. Dealership Number
     c. Employee Name
     d. Employee DPTS Number
     e. Award requested
How do I cancel an award?
How do I cancel an award?
Unfortunately, we are unable to cancel an award once it has been processed. It is the dealer's responsibility to update employee DPTS records when there is a personnel change at the dealership.
There is no balance on the gift card. What do I do?
There is no balance on the gift card. What do I do?
For security reasons, the gift card is shipped without any value on it. The value of the card is activated 1-2 days after shipping. If your card is declined, please wait a couple of days and try again. If you still have an issue, please contact us at professionals@ahm.honda.com.
How do I order more patches?
How do I order more patches?
Please send your request to professionals@ahm.honda.com and we can add your order to the next monthly award shipment. The Parts or Service Manager should include the following information:
     a. Dealership Name
     b. Dealership Number
     c. Patch Order Code* and Quantity
* Patch order codes can be found under "Awards" top menu and "Patches" submenu
© 2018 American Honda Motor Co., Inc.